Client Engagement Ops Analyst (Regulatory Risk Management)

TL;DR

Client Engagement Ops Analyst (Regulatory Risk Management): Managing sensitive and legally complex client cases, including regulatory inquiries, bankruptcy, and data privacy requests, with an accent on precision, legal compliance, and risk mitigation. Focus on resolving high-impact cases, collaborating with Legal and Compliance teams, and optimizing operational workflows for regulatory risk management.

Location: Remote. Must be based in Brazil, Argentina, Chile, Costa Rica, Czech Republic, El Salvador, Estonia, Hungary, Latvia, Mexico, Panama, Paraguay, Poland, Slovakia, or Uruguay

Company

hirify.global is a mission-focused crypto exchange company aiming to accelerate the global adoption of blockchain technology and financial inclusion.

What you will do

• Manage and resolve regulatory, legal, and compliance-related client cases via web channels.
• Handle bankruptcy and collections cases, including processing proofs of claim and communicating with trustees.
• Process Data Subject Access Requests (DSARs) and privacy inquiries in compliance with GDPR and CCPA.
• Manage deceased account cases, working with next of kin and legal representatives.
• Respond to professional correspondence from government bodies, law firms, and compliance agencies.
• Collaborate with Legal and Compliance teams to interpret and apply regulatory requirements to case decisions.

Requirements

• Experience in regulatory, legal operations, compliance, or risk management within financial services or fintech.
• Strong understanding of bankruptcy, collections, or data privacy frameworks.
• Excellent written communication skills for drafting professional legal and regulatory correspondence.
• Ability to manage a high volume of complex cases with competing deadlines.
• Proficiency with case management tools such as Zendesk and Jira.
• Must be based in one of the listed countries (Brazil, Argentina, Chile, Costa Rica, Czech Republic, El Salvador, Estonia, Hungary, Latvia, Mexico, Panama, Paraguay, Poland, Slovakia, or Uruguay).

Nice to have

• Experience with DSARs, GDPR/CCPA compliance, or privacy case management.
• Familiarity with bankruptcy proceedings (Chapter 7/13) or collections frameworks (FDCPA, FCRA).
• Prior experience working directly with Legal or Compliance teams in an operational capacity.
• Exposure to AI-assisted workflow tools and willingness to contribute to process automation.

Culture & Benefits

• Fully remote work environment with a global team across 70+ countries.
• Mission-driven culture rooted in crypto values and financial inclusion.
• Merit-based hiring and growth opportunities.
• Inclusive environment celebrating diverse talents and perspectives.