Head of Commercial Product

TL;DR

Head of Commercial Product (Ecommerce Logistics): Define and deliver shipper-facing product strategy including self-serve tools, API integrations, and shipper portal with an accent on personalized delivery solutions and commercial metrics. Focus on leading Product Management and Client Operations teams, aligning cross-functional stakeholders, and translating market feedback into prioritized requirements.

Hybrid, New York. Unable to provide sponsorship.

$250,000 - $300,000 annually

Company

Building modern end-to-end logistics infrastructure for ecommerce brands and consumers, powering seamless shopping, shipping, and returns.

What you will do

• Own end-to-end strategy and roadmap for shipper-facing products including self-serve tools, API integrations (WMS/OMS), and shipper portal.
• Lead and scale Product Managers and Client Operations teams handling onboarding, integrations, and shipper success.
• Drive cross-functional initiatives like personalized delivery and pin-on-delivery with Engineering, Operations, and Sales.
• Define and own key metrics such as shipper NPS, retention, integration health, and time-to-value for enterprise clients.
• Partner with Sales and Account Management to prioritize product requirements from market signals and feedback.

Requirements

• 10+ years progressive experience with 3–4 years in senior product leadership managing PM teams.
• Track record shipping B2B SaaS or marketplace products at scale in logistics, e-commerce, or supply chain.
• Deep understanding of integration ecosystems (APIs, WMS, OMS, TMS).
• Comfortable using SQL or BI tools for KPIs and performance tracking.
• Experience managing client-facing technical teams like Solutions Engineering or Technical Onboarding.

Nice to have

• AI-native mindset to accelerate team output.
• Executive communication skills for C-suite roadmaps.

Culture & Benefits

• Merit-based culture rewarding performance with generous equity and career growth.
• Comprehensive medical, dental, vision coverage, 401k, and unlimited PTO.
• Value-driven environment: Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count.