Spanish Bilingual Account Manager (Customer Retention)

TL;DR

Spanish Bilingual Account Manager (Customer Retention): Managing clients seeking to cancel services for a pest control provider with an accent on objection handling and empathetic communication. Focus on identifying root causes of churn and offering tailored solutions to ensure long-term customer loyalty.

Location: Permanent Remote (Must be available to work Mountain Time - MST)

Company

hirify.global is a professional staffing and outsourcing firm providing tailored business solutions for global clients.

What you will do

• Engage directly with customers intending to cancel their services
• Actively listen to identify root causes of customer dissatisfaction
• Address objections with confidence and empathy to retain clients
• Communicate the value of pest control services to maintain loyalty
• Develop tailored solutions to resolve issues and improve satisfaction
• Accurately document all interactions and outcomes in internal systems

Requirements

• Bilingual proficiency in Spanish and English
• Previous experience in sales, customer service, or customer retention
• Strong communication and problem-solving skills
• Ability to remain professional and calm under pressure
• Availability to work MST hours, including Saturdays

Culture & Benefits

• Permanent work-from-home arrangement
• Flexible start and end times within operating hours
• Immediate hiring process
• Health insurance options for eligible locations

Hiring process

• Application involving assessment questions
• Technical check and voice recording
• Pay rate determined based on application performance