Helpdesk Technician (Gamedev)

TL;DR

Helpdesk Technician (System Engineering): Providing technical support and hardware/software maintenance for a world-class game studio with an accent on PC deployment, network troubleshooting, and inventory management. Focus on building automated deployment systems and supporting high-end developer workstations and gaming kits.

Location: Full-time Onsite in Frisco, Texas, United States (5 days a week)

Company

hirify.global is a world-class game studio known for developing genre-defining franchises such as Borderlands and Tiny Tina’s Wonderlands.

What you will do

• Provide technical support and assistance related to computer systems, hardware, and software.
• Develop and maintain systems for rapid PC deployment to employees.
• Manage high-end developer workstations and various gaming developer kits.
• Troubleshoot wired, wireless, and VPN connectivity issues.
• Implement software deployment systems to push applications and system patches efficiently.
• Maintain a comprehensive inventory system for hardware tracking.

Requirements

• Strong customer service and interaction skills, both verbal and written.
• Experience with Windows OS and applications within a networked environment.
• Ability to work effectively as part of a team in a fast-paced environment.
• Physical ability to lift 50 pounds of equipment.
• Must be able to work onsite in Frisco, Texas, 5 days a week.

Nice to have

• Familiarity with Jira or other issue tracking systems, including reporting and metrics.
• Experience with Linux and Mac systems.
• Knowledge of TCP/IP networking.

Culture & Benefits

• Opportunity to work with a high-performing team at a world-class game studio.
• Access to high-end hardware and the latest developer kits.
• Fun and fast-paced work environment.