Customer Success Manager (MarTech)

TL;DR

Customer Success Manager (MarTech/SaaS): Guide enterprise customers through growth using the mobile measurement platform with an accent on maximizing platform value, aligning business goals, and delivering measurable impact. Focus on nurturing relationships, driving product adoption, analyzing usage data, and identifying expansion opportunities.

Ho Chi Minh City

Company

Global leader in mobile measurement and marketing analytics with 25 offices around the world.

What you will do

• Serve as primary point of contact for enterprise customers, managing full post-sales lifecycle from onboarding to renewal.
• Collaborate with Account Managers and stakeholders to define and execute success plans.
• Lead Executive Business Reviews to review outcomes, adoption, and alignment.
• Deliver training, demos, and webinars to drive engagement.
• Analyze usage data and metrics to provide insights and optimizations.
• Act as customer advocate, translating feedback to internal teams and identifying upsell opportunities.
• Collaborate with global Sales, Solutions Architects, Product, and Support teams.

Requirements

• 5+ years in Customer Success, Account Management, or strategic client-facing roles in SaaS, AdTech, or MarTech
• Proven track record managing complex accounts and influencing C-level stakeholders
• Native Vietnamese and professional proficiency in English (written and spoken)
• Exceptional communication, presentation, and storytelling skills
• Strong technical aptitude with APIs, SDKs, deep linking, and data integration
• Self-discipline, accountability, collaboration in multicultural teams, and adaptability in fast-paced environments

Nice to have

• Exposure to mobile marketing, martech, or analytics platforms
• Understanding of SDKs, APIs, or mobile attribution tools
• Experience with product or technical teams
• Familiarity with AI-powered tools for customer success

Culture & Benefits

• Globally connected team valuing curiosity, collaboration, and impact
• Work with top MarTech minds and innovative Vietnam businesses
• Support for learning, innovation, and personal development
• Diverse and inclusive environment