Strategy & Operations Manager

TL;DR

Strategy & Operations Manager (AI VoC for PE): Own 2–4 high-impact ambiguous workstreams from problem framing to execution and measurable outcomes with an accent on diligence research ops, customer onboarding, GTM ops, and partnerships. Focus on synthesizing customer and market signals into crisp recommendations on ICP, pricing, and roadmap, building scalable systems with engineering, and codifying playbooks for repeatability.

Location: Hybrid in New York City (HQ) or San Francisco

Company

AI-native Voice of Customer (VoC) platform for private equity teams and portfolio companies, automating research, analysis, and insights from customer conversations.

What you will do

• Own 2–4 high-impact ambiguous workstreams end-to-end, from problem framing to execution and outcomes.
• Be customer-facing: join calls, run sessions, translate pain points into product and GTM priorities.
• Influence strategy and roadmap by synthesizing customer and market signals into recommendations on ICP, pricing, and builds.
• Build scalable systems: partner with engineering to automate workflows and ship tooling.
• Turn wins into playbooks: codify best practices, templates, and processes to scale the team.
• Act as force multiplier for founders by identifying and fixing bottlenecks.

Requirements

• 3–6 years experience (or equivalent) with ownership of ambiguous fast-moving workstreams
• Background in consulting, strategy & ops, product, growth, analytics, or customer-facing roles in high-velocity environments
• Proven execution from 0→1 with minimal oversight, strong judgment, and accountability
• Analytical skills: comfortable with Sheets/Excel, basic data analysis, turning messy inputs into clear recommendations
• Strong communication: clear writer and facilitator to align stakeholders and drive decisions
• Builder mindset: action-oriented, detail-focused, high-leverage wherever needed

Nice to have

• Exposure to private equity, diligence, or voice-of-customer/research workflows
• Experience working closely with engineers (spec writing, QA, tooling iteration)
• Comfort prototyping with AI tools (lightweight scripts/workflows)

Culture & Benefits

• Work directly with founders on company-defining initiatives
• High autonomy and accountability on meaningful end-to-end projects
• Build operating systems and playbooks to scale hirify.global
• High growth trajectory: lead workstreams and manage team over time
• Competitive cash, equity, and benefits (role-dependent)