Talent Operations & AI Platform Intern

TL;DR

Talent Operations & AI Platform Intern (Phenom AI): Run day-to-day operations of AI talent platform for candidate attraction and engagement with an accent on platform maintenance, documentation, AI-powered sourcing, and recruiting funnel analytics. Focus on troubleshooting issues, creating SOPs and training materials, validating AI matches for bias, and building dashboards to identify bottlenecks and recommend improvements.

Location: Hybrid full-time schedule from the Baltimore area, Maryland, United States

Salary: $20.00 per hour

Company

Digital integration consultancy combining technology and organizational development to deliver solutions for government technology, in partnership with Maryland Lighthouse AI Initiative.

What you will do

• Coordinate Phenom AI platform operations: monitor health, troubleshoot issues, manage user access, and support job postings and campaigns.
• Create and maintain documentation including user guides, SOPs, workflow diagrams, and training materials using AI tools.
• Leverage AI for candidate sourcing: refine search criteria, triage high-fit candidates, and validate AI matches for bias and quality.
• Analyze platform data to track funnel metrics, build reports and dashboards, identify improvements, and present findings.
• Collaborate with recruiters, hiring managers, and People team to align operations with hiring goals and participate in career development activities.

Requirements

• Currently enrolled in or recent graduate of associates, bachelor's, or master's program, or career changer with relevant experience in operations, HR, or analytics.
• Strong organizational skills, proficiency with spreadsheets (Excel/Google Sheets: formulas, pivots, analysis).
• Comfort with AI tools (Claude, ChatGPT, Copilot) and written communication for documentation.
• Ability to work full-time hybrid schedule from the Baltimore area for May 25–August 14, 2026.
• Attention to detail, data integrity, and basic awareness of HR systems or responsible AI practices.

Nice to have

• Experience with ATS/CRM/talent platforms (Phenom, Greenhouse, Workday, Lever).
• Interest in government technology, civic tech, or public-interest work.

Culture & Benefits

• Purple Culture emphasizing whole-person value, strengths-based work matching, coaching over micromanagement, autonomy, equity, curiosity, and impactful work.
• Flexible schedules, 401(k) with 4% match and immediate vesting, sick leave.
• Focus on growth, balance, family-friendly environment, and equal opportunity employment.

Hiring process

• Introductory interview with recruiter to review experience, skills, salary expectations, and process overview.
• Skills + Business Fit interview covering technical assessments, situational questions, values alignment, and culture fit.
• Possible customer interviews, background check, and security clearance depending on role.