Business Process Analyst

TL;DR

Business Process Analyst: Assess business requirements and identify IT solutions through process improvement, application configuration, and collaboration with business partners with an accent on enterprise systems like SAP and business intelligence tools. Focus on aligning IT projects with business goals, developing solution proposals, managing escalations, and providing customer support.

Location: San Diego, CA, US

Salary: $118,875-178,313

Company

hirify.global is a leading technology company specializing in lithography systems for semiconductor manufacturing.

What you will do

• Capture clear expectations and requirements between IT and business for all IT-related demands.
• Act as primary contact to advise, solve, or direct IT issues and manage escalations.
• Administer service level agreements and facilitate alignment of IT projects with business goals.
• Develop detailed understanding of user IT needs, confer with experts to create solution proposals, and coordinate implementations.
• Proactively seek opportunities to enhance business performance and evaluate requests for system enhancements.
• Provide customer support, coordinate issue resolutions, and apply project management techniques.

Requirements

• Bachelor’s Degree in Business Administration, IS&T Management, Computer Science, or related; relevant experience can substitute.
• Experience with functional and technical aspects of enterprise systems like SAP or BI applications; proficient in their capabilities and configuration.
• Thorough understanding of planning, analysis, and testing for enterprise business systems.
• Experience in functional business areas such as manufacturing, logistics, field service, or sales/marketing.
• Understanding of system development tools and ability to act consultatively on business processes and IT needs.
• Excellent written/verbal communication, customer service, MS Office proficiency, and ability to manage multiple priorities.

Culture & Benefits

• Medical, dental, vision, and basic life insurance.
• 401k plan participation.
• 8 hours of vacation leave per month and 13 paid holidays per year.
• Equal Opportunity Employer committed to diversity and inclusion.
• Up to 10% travel dependent on business needs.
• Reasonable accommodations for disabilities.