Lead, Customer Intelligence Strategy (AI)

Location: Durham, North Carolina, United States

Company

hirify.global provides a cloud compliance platform that connects tax and technology, processing customer API calls and tax returns at enterprise scale.

What you will do

• Define the long-term vision, strategic roadmap, and enterprise use cases for CX360.
• Translate business strategy and customer intelligence needs into structured, sequenced platform requirements.
• Design how Voice of Customer inputs, predictive analytics, and operational signals integrate into a unified intelligence engine.
• Align Product, Engineering, Data, and Customer Experience partners around platform architecture and capability priorities.
• Sequence investments, communicate tradeoffs, and maintain platform coherence across phased capability delivery.
• Embed predictive indicators, classification logic, automation pathways, and responsible AI capabilities into CX360.

Requirements

• Bachelor's degree in a related field.
• 8+ years of experience leading enterprise platform projects or strategic program delivery in SaaS environments.
• Experience defining use cases and requirements for analytics-driven systems.
• Experience developing multi-phase strategic roadmaps and aligning cross-functional partners around platform architecture.
• Experience integrating artificial intelligence capabilities into enterprise systems.
• Experience partnering with VP-level stakeholders on strategic sequencing and investment decisions.

Culture & Benefits

• AI-first operating model with AI embedded in workflows, decision-making, and products.
• Compensation package, paid time off, paid parental leave, and potential bonuses.
• Benefits may include private medical, life, and disability insurance, varying by location.
• Commitment to diversity, equity, and inclusion supported by employee resource groups.