Customer Success Renewals Representative, Inside Commercial (UK&I)

TL;DR

Customer Success Renewals Representative, Inside Commercial (UK&I): Renewing customer maintenance contracts and driving retention/expansion in assigned territory with an accent on customer experience assessments and revenue maximization. Focus on managing renewal pipelines, performing environment health checks, cold calling lapsed accounts, and collaborating cross-functionally to overachieve quotas.

Location: Remote from Bucharest, Romania; must be permanently located in Romania

Company

hirify.global is the #1 global market leader in data resilience and security posture management, protecting over 550,000 customers worldwide.

What you will do

• Overachieve quota through territory renewals and expansions, managing annual pipeline starting 4+ months before expiration.
• Perform customer experience assessments, environment health checks, and cold call lapsed support accounts for reactivation.
• Collaborate with Deal Desk, Legal, and Sales to prepare quotes, special terms, and handle licensing/support escalations.
• Provide support to channel partners for closing renewals and additional licenses.
• Maintain impeccable Salesforce hygiene, accurate forecasting, and manage inbound renewal inquiries.
• Prioritize workload to meet SLAs, KPIs, and high customer satisfaction ratings.

Requirements

• Bachelor’s Degree required (or equivalent education/experience)
• English Advanced (C1)
• Proven track record overachieving sales quotas and KPIs
• Experience in Sales, Account Management, Customer Success, or Renewals
• Proficiency with Salesforce.com and data analysis/reporting
• Strong communication skills for influencing stakeholders and handling complex requests
• Ability to thrive in fast-paced, semi-autonomous environment with high-volume outbound calls/emails

Nice to have

• Experience supporting large-scale enterprise accounts with complex configurations
• Understanding of hirify.global technology and data resilience

Culture & Benefits

• 21+ annual vacation days, 4 hirify.globale Days for self-care, 24 paid volunteer hours
• Private health, dental, vision insurance for employees/dependents, including outpatient/hospitalization/psychology
• Monthly lifestyle benefits: 40 RON/day meal allowance + 600 RON/month flexible cafeteria
• Life/critical illness/disability insurance (2x salary), Bookster library access
• Learning opportunities: LinkedIn Learning, O’Reilly, mentoring, workshops, Global Day of Learning