Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (SaaS): Managing a global portfolio of SMB customers and supporting European enterprise growth with an accent on onboarding, churn prevention, and expansion. Focus on driving early value realization, identifying upsell opportunities, and collaborating cross-functionally to ensure long-term retention.
Location: Must be based in the Czech Republic (Hybrid)
Company
is building an AI-native, full-stack data intelligence platform that empowers companies to turn raw data into business impact through agentic AI and embedded analytics.
What you will do
- Own a global portfolio of SMB customers, serving as the main point of contact from onboarding through long-term success.
- Drive onboarding processes to ensure customers reach their initial value quickly and effectively.
- Monitor usage and customer health to identify risks early and implement churn prevention strategies.
- Identify and execute upsell and cross-sell opportunities, introducing new capabilities like Agentic Analytics.
- Maintain structured customer documentation and provide regular visibility into account health and risks.
- Collaborate with Sales, Finance, Product, and Engineering to represent customer needs and manage renewals.
Requirements
- 5+ years of experience in Customer Success or similar B2B SaaS roles.
- Experience managing SMB or scaled customer portfolios.
- Proven experience working with analytics or data platforms.
- Must be based in the Czech Republic.
- Strong organizational skills and ability to manage multiple customers simultaneously.
- Clear and confident communication skills for diverse audiences, including C-level executives.
Nice to have
- Familiarity with structured Customer Success processes.
Culture & Benefits
- Hybrid work model with flexible working hours.
- Competitive package including annual bonuses and stock options.
- 25 vacation days plus additional personal days.
- Practical perks: meal contributions, mobile phone and tariff, and Edenred Cafeteria points.
- Office environment: dog-friendly offices, free snacks, coffee, and company events.
- Additional benefits: laptop for personal use and free tickets to the ZOO.
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