Customer Engineer I (Electrical Infrastructure)

TL;DR

Customer Engineer I (Electrical Infrastructure): Performing scheduled and remedial service on Small to Medium UPS, Power Distribution Units, and Battery system products with an accent on on-site troubleshooting and customer rapport. Focus on maintaining mission-critical infrastructure for the Edge market segment, including retail, financial, and municipal customers.

Location: Must be based in Green Bay, WI, United States. Travel to customer sites within and occasionally outside the assigned district is required.

Company

hirify.global designs, manufactures, and services mission-critical infrastructure technologies for data centers, communication networks, and commercial and industrial environments.

What you will do

• Perform scheduled and remedial (break-fix) service on UPS, Power Distribution Units, and Battery systems (2-120KVA).
• Provide on-site and phone assistance to customers in the Edge market segment.
• Implement Field Change Notices and adhere to Safety Bulletins and guidelines.
• Manage administrative tasks including time cards, expense reports, and service request closures.
• Maintain company property, including vehicles, tools, and individual inventory.

Requirements

• Must be legally authorized to work in the United States; sponsorship will not be provided.
• High School or Vocational School Diploma, or 2-4 years of military experience in a related technical field.
• 0-2 years of relevant industry experience.
• Valid driver’s license with a clean driving record (limited violations).
• Basic familiarity with electrical/electronic test equipment and fundamentals.
• Physical ability to lift up to 50 pounds consistently and occasionally up to 75 pounds.

Nice to have

• ASEET or AMEET certification or progress towards these credentials.

Culture & Benefits

• Comprehensive benefits package including 401k, Profit Sharing, Medical, Vision, and Dental insurance.
• Company-provided vehicle, smartphone, laptop, and personal protective equipment (PPE).
• Strong focus on technical and leadership development through the Training Academy and Regional Training Centers.
• Commitment to a strong work-life balance and a safety-first corporate culture.
• Generous PTO and Vacation Plan.