Field Service Technician 1

TL;DR

Field Service Technician 1 (Mailroom Equipment): Install, service, upgrade, and troubleshoot mailroom, software, and locker equipment at customer sites with an accent on diagnosing technical issues and providing effective solutions. Focus on collaborating with customers for tailored recommendations, training on equipment use, and managing inventory and documentation.

Location: Omaha, United States. Willingness to travel up to 100% to customer sites required, valid driver's license and clean driving record needed.

Company

hirify.global supports businesses of all sizes in digital transformation and growth with reliable, secure, and sustainable automation processes via digital and physical channels.

What you will do

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose and troubleshoot technical issues, providing effective solutions.
• Collaborate with customers to understand requirements and offer technical recommendations.
• Provide training and guidance on product operation and maintenance.
• Perform routine maintenance and manage stock of replacement parts.
• Document technical issues for escalation and evaluate customer needs for additional products or services.

Requirements

• High School Diploma/GED or equivalent, 1-2 years in electrical/mechanical installation and repair.
• 1-2 years of customer service experience with strong communication skills.
• Ability to diagnose, repair equipment, and solve problems independently.
• Strong organizational skills, attention to detail, and adaptability.
• Willingness to travel up to 100%, valid driver's license, clean driving record, capable of lifting 55 lbs.

Culture & Benefits

• Diverse teams fostering connections with clients and each other.
• Opportunities to grow career, develop skills, and make real impact.
• Future-focused environment leading in secure and sustainable business connections.