5 часов назад
Customer Support Consultant (Medtech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Consultant (Medtech): Providing technical support for 3D scanners and software solutions with an accent on troubleshooting hardware and software malfunctions. Focus on resolving complex technical cases via CRM and collaborating with cross-functional teams to improve product reliability.
Location: Hybrid (Kyiv, Ukraine)
Company
develops market-leading 3D scanners and software solutions for dental and hearing professionals worldwide.
What you will do
- Provide technical support for 3D scanners and software via online sessions, phone, and email
- Solve and escalate technical issues to the appropriate teams
- Manage support cases and documentation using the company's CRM
- Collect and relay customer feedback to other departments to drive product improvement
Requirements
- English and Ukrainian: Upper-intermediate (B2) proficiency required
- Location: Must be based in Kyiv, Ukraine for hybrid work
- Customer-oriented approach and strong communication skills
- Strong problem-solving and logical thinking abilities
- Ability to multitask and remain effective under stress
Culture & Benefits
- Comprehensive benefits including medical insurance and 24 days of annual vacation
- Paid sick leave and parental leave
- Comfortable office in UNIT.City with free parking and provided breakfast and lunch
- Occasional business trips to Western Europe
- Professional growth and development opportunities in a multicultural environment
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