Strategic Ops Engineer III (AIOps)

TL;DR

Strategic Ops Engineer III (AIOps): Leading the end-to-end incident management lifecycle and governing change processes for a cloud storage platform with an accent on AI-driven operations and system resilience. Focus on implementing AIOps for anomaly detection, predictive alerting, and reducing MTTR through automation.

Location: Remote (Must be based in the US)

Salary: $123,000 - $175,000

Company

Object storage leader in the open cloud movement, providing scalable cloud storage to over 500K customers worldwide.

What you will do

• Lead the end-to-end incident management lifecycle, including detection, triage, escalation, and resolution.
• Drive major incident management (MIM) processes and optimize MTTR through automation and process optimization.
• Manage intelligent heatmaps and trend analysis using AI/ML to prioritize long-term remediation.
• Govern change management processes and lead the Change Advisory Board (CAB) to ensure safe, low-risk deployments.
• Implement AIOps solutions for anomaly detection, predictive alerting, and automated root cause analysis.
• Partner with engineering teams to improve system resilience and reduce alert fatigue.

Requirements

• 5+ years of experience in IT Operations, SRE, or similar roles.
• Strong expertise in Incident, Problem, and Change Management (ITIL or similar frameworks).
• Deep knowledge of AI/ML concepts, including anomaly detection and predictive analytics.
• Hands-on experience with AIOps platforms or building AI-driven operational solutions.
• Must be based in the United States.

Nice to have

• ITIL certification (Foundation or higher).
• Proficiency with platforms such as Jira, ServiceNow, FireHydrant, or Moogsoft.
• Experience working in high-availability, large-scale environments.

Culture & Benefits

• Strong commitment to diversity, equity, and inclusion (DEI).
• Culture emphasizing continuous learning, development, and professional growth.
• Transparent compensation structure with standardized base pay ranges.
• Inclusive workspace focused on psychological safety and authenticity.