IT Infrastructure & Operations, Associate Director (Observability)

TL;DR

IT Infrastructure & Operations, Associate Director (Observability): Leading the strategy, architecture, and implementation of modern observability practices across IT infrastructure and applications with an accent on AI-driven observability, AIOps, and system reliability. Focus on building scalable operational solutions, reducing MTTD/MTTR, and managing a team of observability engineers.

Location: Hybrid (8 days/month in closest USA office). Must be legally authorized to work in the United States without employer sponsorship.

Salary: $122,300 - $218,550 USD

Company

hirify.global is a global leader in professional information, software solutions, and services for healthcare, tax, accounting, financial, legal, and ESG sectors.

What you will do

• Lead and mentor a team of monitoring and observability engineers, fostering a culture of ownership and innovation.
• Define and drive an enterprise-wide observability strategy incorporating telemetry (metrics, logs, traces), AI/AIOps, and reliability engineering.
• Oversee the implementation and scaling of platforms such as Datadog, Splunk, Prometheus, Grafana, New Relic, and OpenTelemetry.
• Champion AI-driven analytics, including anomaly detection, predictive alerting, and intelligent root-cause analysis.
• Partner with DevOps, platform, security, and incident response teams to embed observability into CI/CD pipelines.
• Manage vendor relationships and tool roadmaps to maximize the value of observability investments.

Requirements

• 5+ years of technical leadership experience in observability and monitoring strategy.
• 2+ years of experience as a people manager with accountability for approximately 6 direct reports.
• Experience applying AIOps, machine learning, or advanced analytics to improve signal quality and detection.
• Strong background in SRE, incident management, and reliability frameworks.
• Hands-on and architectural proficiency with monitoring and ITSM platforms.
• Legal authorization to work in the US without employer sponsorship, now or in the future.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision plans.
• Financial security with 401(k), FSA, and HSA options.
• Paid parental leave, vacation, and sick time.
• Tuition assistance program and commuter benefits.
• Hybrid work model designed to maintain colleague connection.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts to ensure authenticity.
• Recruitment process includes in-person interviews and may require appearing onsite at a hirify.global office.