Customer Success Manager, Enterprise

TL;DR

Customer Success Manager, Enterprise (Digital Marketing): Increase client engagement, adoption and growth for enterprise-sized APAC accounts by providing expert-level strategic input with an accent on platform value extraction and relationship building. Focus on identifying upsell opportunities, mitigating churn risks, and ensuring long-term account longevity and renewals.

Location: Sydney (hybrid, in-office collaboration expected with partial work from home)

Company

Revolutionizing how businesses interact with the digital world through unique data and SaaS solutions empowering global customers like Google, eBay, and Adidas.

What you will do

• Be the primary point of contact for all users on assigned enterprise APAC accounts
• Act as a trusted advisor, providing guidance and support throughout the customer journey with the hirify.global platform
• Identify and mitigate churn risks with proactive measures to retain and enhance customer experience
• Manage and expand long-term relationships to ensure account longevity, renewals, and upsell opportunities
• Develop expertise across all hirify.global products to help clients achieve business goals

Requirements

• Fluent in English, written and spoken
• Solid understanding of digital marketing space and trends
• 3+ years in a client-facing role, preferably in SaaS
• Strong relationship building skills to establish trust internally and with clients
• Analytical mindset to digest problems and identify solutions
• Experience producing high-quality client-facing materials
• Excellent problem-solving and critical thinking skills
• Team player able to collaborate effectively

Culture & Benefits

• Competitive compensation packages and emphasis on well-being
• Hybrid work model fostering face-to-face collaboration
• Open dialogue for big ideas with resources for initiative and change
• Career growth opportunities including coaching and learning solutions
• Strong community focus with team outings and happy hours
• Inclusive culture valuing diversity across all backgrounds