Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Driving product adoption and long-term growth for large enterprise clients with an accent on technical guidance, relationship management, and customer value optimization. Focus on bridging the gap between client needs and product development through analytical insights and cross-functional collaboration.

Location: Hybrid (United Kingdom)

Salary: £50,000–£55,000 yearly

Company

hirify.global is a digital identity and biometric technology company that provides secure identity verification, age estimation, and AI anti-spoofing solutions.

What you will do

• Serve as the primary advisor and advocate for large enterprise clients from onboarding through to retention and expansion.
• Provide technical guidance and monitor performance metrics to identify and implement optimization opportunities.
• Create and maintain internal and client-facing resources, including guides, FAQs, and presentations.
• Collaborate with Product, Sales, and BI teams to relay client feedback and manage escalations.
• Monitor market and regulatory trends to provide proactive, context-aware advice to clients.
• Contribute to the development of Customer Success workflows and manage specific service functions.

Requirements

• 2–3 years of experience in Enterprise SaaS Customer Success.
• Proficiency with Salesforce, G Suite, and Looker.
• Basic ability to read code, specifically JavaScript and JSON.
• Exceptional ability to foster executive relationships and present complex insights to stakeholders.
• Must be based in the United Kingdom.

Culture & Benefits

• Flexible working with core hours and hybrid options.
• Performance-based discretionary annual bonus and share options.
• Private medical, dental, and optical insurance.
• Enhanced pension and life insurance.
• 25 days holiday plus hirify.globalversary days, birthday off, and 5 fully paid "Selfie Time" days for personal development.
• Annual training budgets and continuous learning opportunities.

Hiring process

• Initial call with the talent acquisition team (30 minutes).
• Interview with the hiring manager (60 minutes).
• Take-home assessment.
• Final in-person interview (120 minutes).