Member Services Trainer

TL;DR

Member Services Trainer (Health Platform): Develop, maintain, and deliver new hire, product, and process training for member services agents with an accent on translating business priorities into engaging, learner-centric materials. Focus on designing multi-modal programs, facilitating sessions, measuring effectiveness against KPIs, and providing ongoing coaching to ensure skill adoption.

Location: Tempe, AZ

Compensation: $50,000 - $55,000

Company

hirify.global created the first personalized health platform combining health plan administration, holistic wellbeing solutions, and care navigation to reduce costs and improve health outcomes for employers, health plans, and health systems.

What you will do

• Partner with stakeholders to translate business processes, product updates, and priorities into engaging training materials and Knowledge Base content.
• Design and facilitate new hire and ongoing learning programs using multi-modal methods for front-line staff.
• Manage LMS usage, develop structured learning paths, and ensure high-quality training delivery.
• Measure training effectiveness via KPIs, provide coaching to agents and managers.
• Communicate process and policy updates across support channels.

Requirements

• Bachelor's Degree or 2+ years in fast-paced operations/call center environment.
• Basic understanding of learning design, adult learning methodology, and facilitation practices.
• Strong public speaking, communication, analytical, organizational, and problem-solving skills.
• Proficient in Microsoft Office and virtual meeting platforms; comfortable with new tools.
• Effective at managing priorities and cross-functional collaboration; excellent time management and interpersonal skills.
• Multi-channel support experience preferred.

Culture & Benefits

• Competitive base salary and full benefits package starting day one, including comprehensive medical and dental.
• Unlimited PTO, mental health support, retirement planning, and financial protection.
• Professional development with career progression and learning budgets.
• Mission-driven culture emphasizing diversity, equity, inclusion, and belonging.