Member Services Trainer

TL;DR

Member Services Trainer (Education/Customer Support): Delivering new hire, product, and process training for TPA member service agents with an accent on adult learning methodology and training effectiveness measurement. Focus on translating complex business processes into clear training materials and bridging operational knowledge gaps.

Location: Tempe, AZ

Compensation: $50,000 - $55,000

Company

hirify.global provides a personalized health platform integrating health plan administration, wellbeing solutions, and care navigation.

What you will do

• Facilitate and continuously refine new-hire onboarding programs to prepare agents for live production calls.
• Create, update, and maintain training materials aligned with business objectives and strategies.
• Collaborate with leadership and SMEs to translate product updates and regulatory requirements into engaging training.
• Deliver complex content using multi-modal, learner-centered training methods.
• Maintain LMS content, structured learning paths, and knowledge base documentation.
• Track and measure training effectiveness using KPIs to identify and resolve knowledge gaps.

Requirements

• Bachelor's degree or 2+ years of experience in a fast-paced call center or operations environment.
• Basic understanding of learning design and adult learning methodology.
• Strong public speaking, communication, and interpersonal skills.
• Proficiency in Microsoft Office and virtual meeting platforms.
• Strong analytical, organizational, and problem-solving skills.

Culture & Benefits

• Comprehensive medical and dental insurance effective from day one.
• Unlimited PTO to ensure rest and recharge.
• Mental health support, retirement planning, and financial protection.
• Professional development with dedicated learning budgets and clear career progression.
• Mission-driven culture emphasizing diversity, equity, and inclusion.