Customer Service Agent (Fintech)

TL;DR

Customer Service Agent (Fintech): Helping existing customers manage insurance policies by processing service changes, answering policy questions, and retaining policyholders with an accent on enthusiastic customer support and problem-solving. Focus on handling inbound calls, processing requests like adding vehicles/drivers, and finding solutions for at-risk customers.

Remote (US locations: Atlanta GA, Austin TX, Las Vegas NV, Miami FL, Richmond VA, Salt Lake City UT, Scottsdale AZ)

$19–$21 per hour

Company

Fastest-growing US fintech startup with AI-powered super app simplifying car ownership, including insurance, refinancing, maintenance, and safety for over 5M customers.

What you will do

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles/drivers, lienholder info, and sending policy documents
• Answer questions on policy coverages, benefits, and make changes to existing policies
• Retain policyholders by finding solutions for customers at risk of cancellation

Requirements

• Must be eligible to work in the US (implied by locations and benefits)
• 2+ years experience in call center environment
• Ability to multitask and manage multiple competing priorities
• Passionate about helping others

Culture & Benefits

• Comprehensive benefits: health/dental/vision insurance, paid time off, paid parental leave, 401(k) with employer match, wellness benefits
• Equity opportunities and stock options
• Work remotely with provided equipment; flexible scheduling (5x8 or 4x10 hours)
• Paid P&C license (within 60 days), ongoing training and mentorship
• Access to 55+ insurance carriers