Manager, Customer Success (Healthcare AI)

TL;DR

Manager, Customer Success (Healthcare AI): Managing a portfolio of health system clients to ensure successful adoption and value realization of a clinical AI platform with an accent on hospital revenue cycle and strategic relationship management. Focus on driving product expansion, resolving complex customer issues, and coordinating cross-functional hand-offs from sales to implementation.

Location: Remote within the United States

Salary: $120,000 - $140,000

Company

hirify.global builds clinical AI that transforms how hospitals translate care into payment by connecting clinical context with revenue intelligence.

What you will do

• Manage a portfolio of live health system customers, acting as a trusted advisor to CFOs, IT managers, and clinical specialists.
• Lead the transition of customers from Sales through implementation and go-live.
• Monitor client performance and report financial impact to executives to drive renewals and product expansion.
• Collaborate with internal teams to resolve customer issues and advocate for product enhancements based on user feedback.
• Contribute to the development of CS playbooks, onboarding processes, and implementation templates.
• Extract actionable insights by analyzing customer needs, revenue cycle operations, and healthcare data.

Requirements

• 3-5+ years of experience in customer success or account management with hospital or health system clients.
• Hospital revenue cycle experience is essential.
• Must be based in the United States.
• Strong capability in troubleshooting and taking radical ownership of problem resolution.
• Excellent written and verbal communication skills with the ability to handle difficult customer conversations.
• Ability to thrive in ambiguous roles and apply critical thinking to resolve complex challenges.

Nice to have

• Prior experience at a startup, especially as an early member of a CS team.
• Experience using Jira for task and issue management.
• Strong experience with data analytics.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision insurance (75% premiums covered).
• 401(k) retirement plan with a 4% company match via Fidelity.
• Unlimited PTO and 10 paid holidays.
• Remote-first work environment with minimal bureaucracy.
• Generous paid parental leave of up to 12 weeks for birth or adoption.