Senior Manager, Data Science - Customer Experience

TL;DR

Senior Manager, Data Science - Customer Experience: Define and lead insights strategy for hirify.global’s customer experience ecosystem through strategic analysis, predictive modeling, and AI tooling. Focus on architecting measurement frameworks, causal inference via Bayesian A/B testing, and cross-functional partnerships to improve support quality and satisfaction at scale.

Location: New York, NY; San Francisco, CA; Seattle, WA (US-based; E-Verify participation)

Salary: $212,000 - $265,000

Company

Series D mental health platform automating insurance admin for 70k+ providers serving 1M+ patients across all 50 US states.

What you will do

• Lead and grow a team of Data Scientists, fostering technical excellence and strategic thinking.
• Develop quarterly roadmaps with Product, Engineering, and Customer Experience partners and oversee execution.
• Drive insights via analysis, reporting, predictive modeling, and experimentation.
• Architect measurement frameworks isolating impacts of agents, AI, and policies on customer sentiment.
• Design performance management systems for world-class customer experience at scale.
• Tackle strategic projects, surface data gaps, and communicate findings to executives.

Requirements

• 8+ years in data science or analytics
• 3+ years managing and developing teams
• Experience in customer experience, support systems, or service operations (preferred)
• Proven cross-functional partnership with Product, Engineering, and Customer Experience
• Deep expertise in measurement science, causal inference, Bayesian A/B testing
• Proficiency in forecasting, predictive modeling, SQL, Python or R
• Experience with AI-assisted tools for data workflows
• Strong communication and stakeholder management

Culture & Benefits

• Equity compensation, medical/dental/vision, HSA/FSA, 401K
• Work-from-Home Stipend, Therapy Reimbursement, 16-week parental leave
• Carrot Fertility reimbursement, 13 paid holidays + Holiday Break
• Flexible PTO, Employee Assistance Program, training/professional development