Account Manager (Cloud)

TL;DR

Account Manager (Cloud): Nurturing relationships with existing cloud customers to drive growth and retention with an accent on multicloud strategy and customer satisfaction. Focus on negotiating long-term commitments, managing support escalations, and identifying cost optimization opportunities within AWS, GCP, and Azure environments.

Location: Must be based remotely in the US (preferred in the Midwest or East Coast)

Company

hirify.global is a global technology company helping cloud-driven organizations leverage multicloud environments through data, technology, and human expertise to drive business growth.

What you will do

• Maintain ownership of customer relationships and lead communication with cloud vendor teams to identify revenue growth opportunities.
• Identify new workload opportunities and cost optimization strategies within customer cloud environments.
• Negotiate and close long-term commitments with key stakeholders, balancing customer and company interests.
• Manage customer-related support escalations to resolution to ensure high satisfaction.
• Deliver regular quarterly reviews, tracking project timelines and projected cloud spending.
• Collaborate with engineering teams to provide customer feedback and help prioritize product deliverables.

Requirements

• 2+ years of experience in Account Management, Customer Success, or Customer Engineering.
• 3+ years of experience working at a technology company.
• Strong technical skills to engage productively with technical teams and build influential relationships.
• Strong verbal and written communication skills.
• Excellent operational, analytical, and detail-oriented skills.
• Must be based remotely in the US.

Nice to have

• Experience with AWS, GCP, or other major public clouds.
• Experience in the FinOps ecosystem.
• Cloud Certifications such as AWS Cloud Practitioner or Google Cloud Digital Leader.
• Proficiency in additional languages.

Culture & Benefits

• Unlimited vacation and flexible working options for work-life balance.
• Comprehensive health insurance and parental leave.
• Employee Stock Option Plan (ESOP).
• Home office allowance and professional development stipend.
• Peer recognition program and an entrepreneurial, inclusive team environment.