Supplier Readiness Professional (B2B Customer Support)

TL;DR

Supplier Readiness Professional (B2B Customer Support): Delivering specialized support services to suppliers by resolving complex issues and managing compliance workflows with an accent on safety manual reviews and internal standards. Focus on streamlining cross-functional processes, ensuring accuracy in onboarding, and maintaining high CSAT scores.

Location: Hybrid in Calgary, Alberta, Canada (Tues-Thur in office, Mon/Fri work from home)

Salary: $20.00/hour CAD

Company

hirify.global is a SaaS company specializing in supplier risk management and compliance.

What you will do

• Resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding.
• Act as a subject matter expert for hirify.global platforms, including Connect and Salesforce.
• Collaborate with internal Risk, Billing, and QHSE teams to streamline cross-functional processes.
• Verify supplier compliance data by coordinating with third-party insurance agents and audit professionals.
• Support the onboarding and training of new representatives through mentoring and shadowing.
• Track and meet key performance metrics, including CSAT scores and service levels.

Requirements

• 3-5 years of experience in supplier support, customer service, or compliance operations.
• Experience working within a SaaS or risk management environment.
• Must be within a commutable distance to the Calgary office for the hybrid schedule.
• 100% attendance required for 8 weeks of training starting June 8, 2026 (Mon-Fri, 9 am-6 pm Mountain time).
• Strong communication skills and the ability to manage multiple priorities independently.

Nice to have

• Experience mentoring or training peers.