Client Operations Associate (SaaS)

TL;DR

Client Operations Associate (SaaS): Managing the customer onboarding journey to convert signed contracts into active users with an accent on process design and data accuracy. Focus on building the onboarding playbook, implementing AI tooling for efficiency, and reducing time-to-value for new clients.

Location: Hybrid in New York City, USA. Must be legally authorized to work in the United States.

Company

A fast-growing AI-powered procurement platform transforming how companies manage technology spend.

What you will do

• Design and iterate on onboarding processes to automate and streamline the client welcoming experience.
• Manage the collection and structuring of client spend data, ensuring 99.99% accuracy.
• Lead the "Success Path" for new customers, coordinating technical setup and data migration across internal teams.
• Act as the central liaison between Account Management, Solutions, Procurement, and external client stakeholders.
• Conduct training sessions for procurement, finance, and IT teams to drive platform adoption.
• Own and report on key performance metrics including stack accuracy and time-to-value.

Requirements

• 1–3 years of experience in consulting, a high-growth startup, or a rigorous professional services firm.
• Must be legally authorized to work in the United States.
• Strong interest in AI tooling and a habit of experimenting with new technology.
• Obsessive attention to detail and a commitment to zero-discrepancy data management.
• Excellent communication and relationship-building skills, comfortable interacting with C-level executives.
• Highly organized with the ability to juggle multiple priorities in a high-pressure environment.

Culture & Benefits

• Opportunity to be a foundational hire and define a new operational function.
• Generous equity options to share in the company's growth.
• Fast-paced environment with a proven 13x revenue growth trajectory.
• Transparent, collaborative culture with a strong growth mindset.
• Clear career progression paths into Account Management, Procurement, or Solutions roles.