Customer Service Technical Specialist

TL;DR

Customer Service Technical Specialist (Compliance Software): Providing support through phone, email, chat, and web ticketing for Consumer Compliance software products with an accent on resolving inquiries, educating customers on products, and matching benefits to needs. Focus on documenting issues in CRM, analyzing user errors versus application deficiencies, and collaborating on team-based problem-solving.

Hybrid (8 days/month) in St. Cloud, MN, USA

$57,400 - $98,350 USD

Company

hirify.global Compliance Solutions provides software products for financial institutions focusing on lending and regulatory compliance.

What you will do

• Handle first-level customer inquiries via phone, email, chat, and web ticketing.
• Resolve customer problems and apply service policies effectively.
• Educate customers on products, services, and compliance regulations.
• Enter CRM information in Salesforce accurately and timely.
• Analyze and document issues to resolve on first contact, distinguishing user errors from application deficiencies.
• Collaborate with team on complex problems and complete special projects.

Requirements

• BA/BS in Computer Science, BCIS, or related field or equivalent experience.
• 3-5 years technical or lending customer service experience.
• Understanding of PC/network OS and cloud platforms like Azure, AWS, Google Cloud.
• Working knowledge of financial institution banking and lending processes preferred.
• Flexible hours 7:00 a.m. to 7:00 p.m.; regular attendance required.
• Ability to thrive in fast-paced, self-managing environment.

Culture & Benefits

• Medical, Dental, Vision plans, 401(k), FSA/HSA, Commuter Benefits.
• Tuition Assistance, Vacation, Sick Time, Paid Parental Leave.
• Bonus eligibility.
• Dynamic team environment emphasizing independence and collaboration.

Hiring process

• In-person interviews required; no AI tools or virtual backgrounds.
• Possible onsite appearance at hirify.global office.
• Recruiter discusses specific salary based on location and experience.