Data Center Operations Technician, COL5 (1st Shift: Wed-Sat 6:00am - 4:00pm)

TL;DR

Data Center Operations Technician (COL5): Support customer requests and day-to-day operational activity in a 24x7 colocation data center environment with an accent on remote hands services, structured cabling, interconnection support, physical-layer validation, and alarm response. Focus on executing cross-connect installs, cable testing, equipment checks, server reboots, rounds, and maintaining clean technical spaces.

On-site in Columbus, OH. Applicants must be authorized to work for any employer in the U.S. No sponsorship or transfer of employment visas, including CPT/OPT.

$28 - $35 an hour

Company

Headquartered in Denver, Colorado, hirify.global is a leading North American network-neutral interconnection and hyperscale edge data center company with 45+ data centers across the US and Canada.

What you will do

• Execute remote hands services and customer support requests, including reboots, media swaps, visual inspections, cable tracing, and basic physical-layer tasks
• Install, test, label, and maintain structured copper and fiber cabling, patch panels, and cross-connect infrastructure
• Provision and troubleshoot customer and carrier interconnection services within physical-layer scope
• Monitor security, environmental, and equipment alarms, perform rounds and readings, validate conditions, and escalate issues
• Maintain accurate documentation for cross-connects, connectivity paths, capacity tracking, and operational activities
• Support physical network hardware readiness through rack-and-stack assistance, optic swaps, cable management, and visual checks
• Maintain data center cleanliness, orderly pathways, and operational discipline; support controlled access procedures
• Participate in rotating 24x7 on-call support and flexible scheduling

Requirements

• Hands-on experience in data center operations, structured cabling, telecom, IT infrastructure, or similar technical environment
• Strong knowledge of copper and fiber media, patching practices, cable testing, and physical-layer troubleshooting
• High school diploma or equivalent; technical training or certifications preferred
• 2+ years of experience in data center operations, structured cabling, telecom, IT support, or related field preferred
• Experience with remote hands services, ticketing systems, documentation, and customer support
• Basic understanding of data center layouts, physical network topology, and interconnection environments
• Ability to work shifts, including nights, weekends, holidays, and on-call rotations
• Strong written and verbal communication skills

Nice to have

• Related certifications
• Familiarity with cable testing tools

Culture & Benefits

• Medical, dental, and vision insurance
• Company paid life insurance and disability
• Flexible spending account, health savings account
• Non-accrued PTO, company paid holidays, paid parental leave
• 401k with employer match, tuition reimbursement
• Mental wellness benefits, employee discount marketplace, recognition platform