IT Support Specialist (Fintech)

TL;DR

IT Support Specialist (Fintech): Managing the full lifecycle of employee hardware and software for a global digital asset platform with an accent on high-performance workstation management and systems administration. Focus on providing white-glove onsite support, managing user access via Okta and Google Workspace, and resolving complex technical issues.

Location: Onsite in New York

Salary: $80,000 – $110,000

Company

hirify.global is an institutionally focused global digital asset platform providing market infrastructure and information services, including a regulated exchange and data analytics.

What you will do

• Setup, deploy, and provide ongoing management of high-performance Mac and Windows workstations.
• Administer user access, groups, and security policies within Okta, Google Workspace, and Microsoft 365.
• Efficiently manage and prioritize incoming requests via Jira Service Management to meet SLAs.
• Provide expert-level support for iOS, Android, and Linux devices, as well as office A/V and network peripherals.
• Act as the primary onsite point of contact, delivering white-glove service for executives and general staff.

Requirements

• 5+ years of IT support experience in a global corporate environment.
• Deep knowledge of macOS and Windows 11, with functional knowledge of Linux and mobile OS.
• Proven experience administering Okta, Google Workspace, and Office 365.
• Proficiency using Jira or similar enterprise-grade ticketing platforms.
• Solid understanding of networking basics (DHCP, DNS, Wi-Fi) and hardware maintenance.
• Must be based in New York.

Nice to have

• Prior work experience in a FinTech or Crypto company.

Culture & Benefits

• Competitive base salary with discretionary annual target bonus.
• Performance-based incentives and corporate benefits.
• Opportunity to work in a fast-evolving, globally-diverse community.
• High-visibility role with a strong emphasis on ownership and professional maturity.