Associate, Customer Solutions (Fintech)

TL;DR

Associate, Customer Solutions (Fintech): Maintaining department reporting, procedures, and business collateral for a digital finance platform with an accent on operational governance and compliance. Focus on drafting SOPs, implementing process enhancements to reduce friction, and partnering with BI for data-backed performance recommendations.

Location: Remote (Must be based in the USA)

Salary: $71,200 - $106,800 USD

Company

hirify.global is a leading tech-enabled digital finance platform that partners with banks to provide financial products and services to everyday Americans.

What you will do

• Draft, review, and revise standard operating procedures (SOPs) to ensure all processes are documented and accessible.
• Partner with Legal and Compliance teams to ensure procedures adhere to industry regulations and internal standards.
• Collaborate with SMEs and Ops Risk teams to resolve risk events through process enhancements and remediation strategies.
• Identify operational pain points and implement creative solutions to reduce friction for team members and customers.
• Lead departmental projects aligned with overall operational goals and servicing standards.
• Work with BI and Operations Analytics to refine reporting structures and provide data-backed recommendations.

Requirements

• Must be based in the USA (eligible for US-based benefits like 401k).
• 2 years of professional experience working in a support or operations environment.
• Minimum of six months experience in financial services with a foundational understanding of consumer lending products.
• Strong command of Microsoft Office (specifically Excel and Access) and Google Suite.
• Experience leading small projects or contributing to larger team initiatives.
• High school diploma required; bachelor's degree preferred.

Culture & Benefits

• Flexible, remote work environment.
• 401(k) matching program.
• Comprehensive medical, dental, and vision coverage.
• Generous paid time off and tuition reimbursement.
• Additional perks including DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning.
• Lifestyle benefits platform (Fringe) for flexible reward spending.