Payment Support Specialist (Fintech)

TL;DR

Payment Support Specialist (Fintech): Managing payments-related inquiries for home service professionals with an accent on risk mitigation, account security, and technical troubleshooting. Focus on resolving payment discrepancies, managing chargebacks, and collaborating with product teams to fix technical errors.

Location: Must be based in Mexico

Salary: $21,000–$25,000 USD per year

Company

SaaS platform helping home service professionals streamline scheduling, dispatching, and payments to grow their businesses profitably.

What you will do

• Act as the primary point of contact for payment issues, including lending, account takeovers, and debt collection.
• Assist Pros with account security and provide best practices for account protection.
• Interpret and reconcile merchant services account ledgers.
• Handle chargeback prevention, mitigation, and evidence submission.
• Collaborate with engineering and product teams to identify and solve technical errors.
• Work with the Risk team to monitor high-risk accounts and transactions.

Requirements

• 1-2 years of experience in full-time customer support, account management, or sales.
• Proficiency with Salesforce.
• Experience with Stripe or other merchant service providers.
• Experience using AI tools to increase work quality and efficiency.
• Must be based in Mexico

Nice to have

• Technical support experience.
• Bachelor's degree.

Culture & Benefits

• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• Culture of innovation that values big ideas from all levels.
• Global team environment with a focus on professional career growth.
• Inclusive and diverse workplace committed to equal opportunity.