Customer Support Representative (SaaS)

TL;DR

Customer Support Representative (SaaS): Providing technical and functional support for Legal, Risk, Compliance, and HR software solutions with an accent on customer experience and issue resolution. Focus on troubleshooting software issues, educating users on best practices, and collaborating with technical teams to improve product documentation.

Location: Must be residing in Mexico

Company

hirify.global builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions for thousands of global clients.

What you will do

• Provide friendly, timely, and accurate support via email, phone, screen shares, and tickets.
• Educate and guide customers through troubleshooting and solution best practices.
• Collaborate with internal teams to improve documentation and create helpful customer resources.
• Identify, document, and escalate software issues to specialized technical teams.
• Work across departments to proactively improve the overall customer experience.
• Adapt to a fast-paced environment, handling multiple responsibilities to support growth.

Requirements

• Must be residing in Mexico
• Strong problem-solving skills and a self-starter mindset.
• Clear and effective communication skills, especially via email.
• Ability to prioritize, multitask, and stay organized.
• Experience working remotely and collaborating across distributed teams.
• Tech-savvy approach with a curiosity for learning new tools.

Nice to have

• Experience in SaaS or other customer-facing roles.
• Passion for creative troubleshooting and finding innovative solutions.
• Ability to thrive in a dynamic, fast-moving environment.

Culture & Benefits

• Fully remote work environment with a global team.
• Supportive and inclusive culture where individual voices matter.
• Ongoing learning and exciting professional growth opportunities.
• Chance to work with cutting-edge technology and make a tangible impact.