Customer Success Manager (Automotive)

TL;DR

Customer Success Manager (Automotive/SaaS): Driving adoption and ROI for franchise and independent rental operators using AI-powered vehicle inspection systems with an accent on operational excellence and value-based relationship management. Focus on embedding technology into daily workflows, analyzing portfolio performance, and identifying growth opportunities within rental accounts.

Location: Fort Lauderdale, FL. Willingness to travel up to ~60% to visit customer sites is required.

Salary: $85,000 – $100,000 per year

Company

hirify.global is an AI-centric technology company pioneering automated vehicle inspection systems using computer vision and machine learning.

What you will do

• Train and coach rental locations on integrating hirify.global into check-in/out and damage documentation processes.
• Consult on operational improvements and revenue opportunities to consistently deliver and communicate ROI.
• Build long-term relationships with franchise owners, general managers, and on-site leaders.
• Analyze site and portfolio performance using data to drive adoption and behavior change.
• Manage a book of business spanning multiple franchise groups, prioritizing travel based on impact and risk.
• Collaborate with Sales, Ops, and Product teams to advocate for customer needs and improve the product roadmap.

Requirements

• 3+ years in Customer Success or Account Management, ideally in SaaS, automotive, or mobility.
• 3+ years of experience in the automotive or car rental space with exposure to daily operations.
• Proven experience managing a portfolio of accounts and strategic stakeholders.
• Strong consultative mindset and ability to provide data-driven recommendations.
• Willingness to travel up to ~60% to customer sites.
• Technical aptitude with software platforms, analytics dashboards, and CRM tools.

Culture & Benefits

• Competitive Medical, Dental, and Vision insurance.
• Company 401k Match.
• 20 PTO days and company paid holidays.
• Opportunities for career growth as the company scales across the US.