Sr. Product Manager, Retention (Ecommerce)

TL;DR

Sr. Product Manager, Retention (Ecommerce): Leading the strategy and optimization of the direct-to-consumer subscription experience and loyalty programs with an accent on subscriber lifecycle and retention. Focus on reducing churn through cancellation flow optimization, building membership-style rewards, and leveraging LTV insights.

Location: Remote (US)

Salary: $130,000–$150,000

Company

hirify.global is a nutrition company dedicated to providing comprehensive and convenient nutrition through nutrient-dense gummy supplements.

What you will do

• Own the strategy and day-to-day management of the subscription platform (SKIO), including subscriber flows and cancellation experiences.
• Develop and launch a differentiated loyalty and rewards program to strengthen long-term customer engagement.
• Design and test subscriber benefits, such as milestone rewards, exclusive perks, and wellness partnerships.
• Partner with Ecommerce and Lifecycle teams to execute a testing roadmap across subscriber touchpoints.
• Analyze subscriber behavior using cohort analysis and LTV insights to inform future improvements.
• Define the long-term vision for a unified subscription and rewards experience across the ecosystem.

Requirements

• 5–8+ years of experience in subscription growth, retention, lifecycle, or loyalty roles.
• Direct experience operating subscription platforms such as SKIO, Recharge, or similar tools.
• Strong analytical mindset with experience in cohort analysis, retention metrics, and LTV modeling.
• Proven track record of improving subscription retention and optimizing cancellation flows.
• Experience operating cross-functionally across ecommerce, lifecycle marketing, and product teams.

Culture & Benefits

• Fully remote, high-trust work environment with biannual in-person off-sites.
• Competitive compensation package grounded in market data.
• Comprehensive health benefits coverage for employees and their families.
• Generous PTO and free hirify.global subscriptions.
• Culture of high standards, extreme ownership, and urgent impact using AI tools.