Senior Product Manager - Customer Experience (AI)

TL;DR

Senior Product Manager (Customer Experience): Own and evolve the customer login and portal experience for SMB web hosting platform with an accent on AI-powered personalization, automation, and self-service. Focus on leading customer discovery, defining product vision and roadmap, and partnering with UX, engineering, and AI teams to drive data-informed improvements.

Location: United States - Remote

Salary: $135,000 to $180,000 annually plus bonus

Company

hirify.global is a leading web hosting company dedicated to helping web professionals, small businesses, and entrepreneurs build and grow their websites with reliable technology and marketing solutions.

What you will do

• Own and evolve the customer login and portal experience, balancing usability, security, and scale.
• Lead customer discovery with SMB users to uncover friction and opportunities.
• Define and execute product vision, strategy, and roadmap for customer experience and AI features.
• Partner with UX, engineering, data, and AI teams to design intuitive, scalable experiences.
• Use data, experimentation, and insights to prioritize and improve continuously.
• Integrate AI thoughtfully for personalization, automation, and self-service.
• Advocate for the customer across the product for clarity, simplicity, and usability.

Requirements

• 5+ years of product management experience, strong focus on customer experience or UX-led products
• Proven experience owning core customer journeys like login, onboarding, portals, dashboards
• Experience serving SMB customers; background in SaaS, software, eCommerce, or retail preferred
• Highly data-driven with hands-on analytics, experimentation, and metrics experience
• Comfortable in PM/UX hybrid role, collaborating with designers and engineers
• Experience building or using AI-powered features, or strong personal AI tool usage
• Collaborative, iterative mindset thriving in fast-paced, ambiguous environments

Nice to have

• Experience modernizing customer portals or authentication flows
• Exposure to AI-driven personalization, automation, or self-service
• UX or design background, or deep design team partnership
• Familiarity with experimentation frameworks like A/B testing and feature flags

Culture & Benefits

• Strong work-life balance with generous vacation policy
• Culture of diversity, inclusion, and belonging with 20+ affinity groups
• Comprehensive benefits: health insurance options, HSA, dental, vision, matching 401K, life/AD&D/STD/LTD, tuition reimbursement, pet insurance
• Opportunities for learning, mentoring, career growth, and cross-functional challenges