Partner Success Manager (SaaS)

TL;DR

Partner Success Manager (SaaS): Managing the end-to-end renewal process and revenue protection for partner-managed recurring revenue with an accent on retention, partner health scoring, and value realization. Focus on orchestrating renewal cycles, mitigating churn risk, and aligning cross-functional channel operations.

Location: Remote (US)

Salary: $92,000 - $100,000 a year

Company

hirify.global empowers customers in regulated industries to manage risk and compliance in digital communications across 80+ channels.

What you will do

• Own the end-to-end renewal process for partner-managed base ARR, ensuring high retention.
• Define and operationalize partner health scoring frameworks to identify and mitigate churn risk.
• Drive adoption strategies and success plans to ensure partners achieve measurable value.
• Lead QBR cadence and governance processes to maintain partner alignment.
• Collaborate with Channel Account Managers and Partner Enablement Managers on commercial strategy and product adoption.

Requirements

• 5-10 years of experience in Customer Success, Partner Success, or Account Management.
• Must be based in the United States.
• Proven experience in SaaS or recurring revenue environments.
• Deep understanding of renewal processes, forecasting, and retention strategies.
• Experience with CRM platforms, specifically Salesforce.

Culture & Benefits

• Culture of lifelong learning, purpose, humility, and humor.
• Global organization that values diversity and authenticity.
• Award-winning workplace recognized by Comparably.com.
• Exposure to latest AI/ML technology integrated into the product.