Luxury Store Manager (Retail)

TL;DR

Luxury Store Manager (Retail): Leading a luxury showroom team to achieve sales targets and optimize operational efficiency with an accent on sales performance and customer experience. Focus on mentoring staff, analyzing business KPIs, and maintaining luxury visual merchandising standards.

Location: In-person at the Walnut Creek, CA showroom location

Salary: $90k–$105k annually

Company

hirify.global is a sustainable and transparent luxury jewelry company and one of the fastest-growing e-commerce jewelers worldwide.

What you will do

• Recruit, lead, and mentor a team of assistants and consultants to meet quarterly sales targets.
• Analyze business data and KPIs to identify growth opportunities and implement strategic initiatives.
• Manage overall showroom and office operations to ensure high standards of customer service.
• Maintain luxury visual merchandising and retail operations standards, including planograms and seasonal roll-outs.
• Collaborate cross-functionally with marketing, HR, and operations to drive business growth.
• Conduct in-person luxury customer appointments and resolve service escalations.

Requirements

• Proven experience managing people in retail or direct-to-consumer sales with a focus on sales targets.
• Strong leadership abilities and business acumen for data-driven decision making.
• Robust experience with CRM software.
• Must be able to work a full-time schedule from Tuesday to Saturday.
• Position is onsite in Walnut Creek, CA.
• BA degree or equivalent preferred.

Culture & Benefits

• Comprehensive health insurance (Medical, Dental, Vision) with $0 premium options and employer HSA contributions.
• Generous 401k match and 3 weeks of accrued PTO in the first year.
• Lifestyle Spending Account for eligible wellness expenses such as gym memberships and counseling.
• Paid parental leave and 100% employer-paid disability and life insurance.
• Employee discounts on jewelry and performance-based sales incentive programs.
• Continuing education, leadership training, and tuition reimbursement for role-specific training.

Hiring process

• Submission of resume and cover letter (including a mention of your favorite diamond shape).
• Initial screening phone call with the recruiting team.
• Online exercise exploring the company website and common customer inquiries.
• Video call interviews with Customer Experience senior leaders.