Customer Product Success Trainer (Hospitality)

TL;DR

Customer Product Success (Trainer) (Hospitality): Onboard and train restaurant partners on hirify.global Manager booking management solution with an accent on daily adoption, digital transformation, and service improvement. Focus on demonstrating upgrade value, retraining sessions, feedback collection, and refining training techniques.

Location: Paris, France (hybrid: 2 days home office per week + extra remote flexibility in summer/December)

Company

Leading restaurant booking platform in Europe connecting diners and restaurants, part of Tripadvisor Group.

What you will do

• Onboard and train partners on hirify.global Manager (restaurant booking tool)
• Drive daily tool adoption and streamline service management
• Guide partners through digital transformation and engagement
• Demonstrate value to generate interest in ERB upgrades
• Provide retraining and proactive refresh sessions
• Improve training techniques and share field feedback with Product Team
• Ensure excellent partner experience during onboarding

Requirements

• Native level French and fluent English
• Strong communication skills to engage diverse stakeholders
• Team player: passionate, open-minded, humorous
• Stamina and flexibility in fast-paced environment

Nice to have

• Experience in training, onboarding, customer success, implementation, support, or sales
• CRM experience (Salesforce preferred)
• Interest in tech, hospitality, partner enablement, product adoption

Culture & Benefits

• Awesome, diverse, multicultural team across 10 European offices
• Permanent contract with competitive salary and bonus
• Lunch vouchers, lifestyle benefits, learning programs, Calm app access
• Parental/caregiver leave (12 weeks paid), health/life/disability insurance, transport allowance
• Team building events, inclusive environment, amazing offices