CRM Specialist (Ecommerce)

TL;DR

CRM Specialist (Ecommerce): Developing and optimizing a global, data-driven CRM strategy to drive customer engagement, retention, and conversion across multiple channels with an accent on multi-channel communication (email, push, in-app) and user activation. Focus on designing personalized customer journeys, executing reactivation strategies, and leveraging data insights to increase bidder and submitter conversions.

Location: Hybrid in Lisbon, Portugal (minimum 2 days per week in office)

Company

A one-of-a-kind global marketplace for buying and selling special objects.

What you will do

• Lead the operational execution of CRM programs to ensure they deliver impact and align with business goals.
• Design, test, and optimize customer journeys to drive activation, retention, and revenue growth.
• Identify innovation opportunities by embedding analytical rigour into the CRM process.
• Partner with cross-functional teams (Product, Brand, Country Management, Analytics) to integrate CRM efforts.
• Contribute to functional expertise through knowledge sharing and a culture of experimentation.

Requirements

• 3+ years of CRM experience, ideally in eCommerce or digital marketplace environments.
• Proven results in driving customer activation, retention, and monetization.
• Strong knowledge of CRM channels: email, app push, in-app messages, notification center, and web banners.
• Analytical acumen to uncover insights, identify patterns, and make data-driven decisions.
• Excellent communication, project management, and stakeholder management skills.

Culture & Benefits

• Opportunity to work at scale in a global organization serving millions of customers.
• L&D initiatives including clear development plans and mentorship programs.
• Inclusive, diverse, and queer-friendly environment with a team representing 60+ nationalities.
• Unique perks including a "Pursue Your Passion" extra day off and joining/birthday Catavouchers.