Agent Support Assistant

TL;DR

Agent Support Assistant (Administration): Supporting the onboarding process of self-employed estate agents with an accent on compliance and administrative coordination. Focus on guiding new agents through documentation, managing CRM setups, and ensuring regulatory adherence.

Location: Onsite in Little Hadham, Bishop's Stortford, UK

Salary: up to GBP 27,500 yearly

Company

hirify.global UK is a platform for self-employed estate agents, offering autonomy, flexibility, and professional growth in the real estate market.

What you will do

• Guide new agents through the onboarding process, ensuring all compliance checks and documentation are completed.
• Coordinate with various teams to provide agents with contracts, training access, and essential resources.
• Handle administrative tasks including documentation processing and scheduling of activities.
• Ensure agents are fully set up with access to CRM systems, marketing materials, and company platforms.
• Provide ongoing support by responding to inquiries and processing leads through the CRM.
• Collaborate with the Agent Support Team to improve onboarding strategies based on agent feedback.

Requirements

• Proven experience in administration, preferably within an estate agency or customer support environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.
• Strong organizational skills with high attention to detail and ability to meet tight deadlines.
• Excellent written and verbal communication skills with a customer-first attitude.
• Must be based in or able to work onsite in Little Hadham, UK.

Nice to have

• Familiarity with estate agency legislation and compliance.
• Experience with project management tools or specialized onboarding platforms.

Culture & Benefits

• Supportive and innovative culture focused on empowerment, autonomy, and collaboration.
• Standard full-time schedule (9am to 5pm, Monday to Friday) with occasional flexibility.
• Clear pathways for career advancement and taking on more responsibility as the business grows.
• Availability of professional development and internal training opportunities.