CX Enablement Manager

TL;DR

CX Enablement Manager (SaaS): Lead a team of training specialists and drive learning initiatives across Customer Experience organization with an accent on strategic OKRs execution, team development, and business impact measurement. Focus on stakeholder alignment, ROI modeling, and enablement infrastructure deployment using LMS and BI tools.

Location: Barcelona, Spain (onsite, 08005)

Salary: €37,000

Company

Europe’s fastest-growing SaaS company building business management software centralizing HR, finance, and operations workflows, headquartered in Barcelona with 1,200+ employees across 7 markets.

What you will do

• Lead, mentor, and develop a team of 4-8 enablement specialists, managing operations, capacity, career paths, and performance reviews.
• Own and execute CX Enablement OKRs and Masterplan, delivering initiatives like NEO onboarding redesign and role-specific curricula using project management methodologies.
• Align with CX Directors and Managers, managing intake requests via Jira and ensuring strategies support business objectives.
• Implement Time-to-Proficiency (TTP) and ROI measurement models, correlating training with metrics like upselling revenue, agent productivity, and CSAT.
• Oversee Unified NEO and ELEVATE LMS deployment, partnering with Data team for API integrations and PowerBI dashboards.

Requirements

• Minimum 3+ years proven experience strictly as a Manager leading training, enablement, or L&D teams, preferably in SaaS or scale-up
• Deep understanding of building learning strategies impacting KPIs and revenue
• Strong project management skills with OKRs, dependencies, and team capacity
• Data-driven with experience in LMS analytics, BI tools like PowerBI, and ROI proof
• Humble, ambitious leadership fostering high-performance culture and upskilling reports

Culture & Benefits

• High-growth, multicultural, friendly environment with bold goals, radical ownership, and inclusive collaboration
• Alan private health insurance, Wellhub for gyms and classes, Cobee for expenses, language classes
• Office perks: breakfast, organic fruit, free coffee/tea, pet-friendly, Nora discounts
• Commitment to diverse talent, equal opportunities, and workplace inclusion