Senior Service Designer

TL;DR

Senior Service Designer: Lead service design activities across the full lifecycle from discovery to delivery with an accent on mapping and optimising end-to-end user journeys and service ecosystems. Focus on facilitating workshops, translating research insights into improvements, and collaborating with multidisciplinary teams to deliver intuitive, efficient services.

Location: London (Hybrid 2-3 days in office)

Salary: Up to £80k

Company

A leading consultancy focused on digital transformation for public and private sector programmes.

What you will do

• Lead service design across full lifecycle, from discovery to delivery
• Map and optimise end-to-end user journeys and service ecosystems
• Facilitate workshops and co-creation sessions with stakeholders and users
• Translate research insights into actionable service improvements
• Collaborate with product managers, researchers, designers, and engineers
• Champion best practices in service design and user-centred methodologies

Requirements

• Proven experience in service design within complex environments
• Strong understanding of user-centred design principles and methodologies
• Experience in agile, multidisciplinary teams
• Excellent stakeholder management and communication skills
• Ability to influence and drive strategic decisions

Culture & Benefits

• Permanent position with strong career development opportunities
• Hybrid working model (2–3 days per week in London office)
• Work on impactful, large-scale programmes
• Forward-thinking and collaborative environment