Technical Support Specialist (Cloud Security)

TL;DR

Technical Support Specialist (Cloud Security): Troubleshooting complex technical issues for a next-generation Cloud Security Platform with an accent on runtime context and risk prioritization. Focus on diagnosing cloud infrastructure problems, managing Kubernetes and Docker environments, and escalating critical cases to R&D.

Location: Must be based in Australia

Company

hirify.global is a next-generation Cloud Security Platform that leverages runtime context and eBPF-powered sensors to identify and prioritize critical risks in cloud infrastructure.

What you will do

• Provide accurate and timely support via Slack, chat, or email to resolve customer issues.
• Diagnose and resolve technical problems, escalating complex cases to R&D or Product teams.
• Educate customers on product features and build strong, professional relationships.
• Create and update support documentation and log all interactions in the support system.
• Undergo ongoing training to maintain technical excellence and deliver top-tier support.

Requirements

• Location: Must be based in Australia
• 1–3 years of experience in Technical Support, Technical Account Management, or Escalation Engineering (excluding internal IT support).
• Proficiency in MySQL.
• Experience with Cloud technologies, Containerization (Docker), networking, Linux, and Kubernetes.
• Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting.
• Bachelor's degree in Engineering, Cyber Security, or an equivalent qualification.

Nice to have

• Experience in cybersecurity, specifically within cloud environments.
• Ability to adapt and learn quickly, working effectively both solo and within a team.