Professional Services Team Leader (SaaS)

TL;DR

Professional Services Team Leader (SaaS): Managing the Professional Services Engineering team to ensure operational excellence and delivery scaling for SMB and Enterprise customers with an accent on capacity planning, technical escalations, and delivery standards. Focus on building high-performance teams, optimizing delivery frameworks, and partnering with cross-functional leadership to drive customer success.

Location: Tel Aviv, Israel

Company

hirify.global is a leading provider of an AI-powered Autonomous IT platform that unifies RMM, ticketing, and help desk operations for over 13,000 customers worldwide.

What you will do

• Own delivery cadence, including capacity planning, session coverage, effort forecasting, and blocker resolution.
• Manage direct reports through regular 1:1s, performance metrics, and personalized career growth plans.
• Act as the escalation authority to resolve complex configurations, integrations, and implementation blockers.
• Define and enforce the PS delivery framework, onboarding structures, and maintain the master playbook library.
• Collaborate with CSM, Sales, and Product teams to align deal scoping, SOWs, and product roadmaps.
• Track portfolio health and metrics such as FRR and NPS to identify and implement systemic improvements.

Requirements

• 3+ years of experience managing Professional Services or Solutions Engineering teams.
• 8+ years of total experience in SaaS delivery.
• Proven track record of leading PSE teams through enterprise onboarding cycles and operational scaling.
• Technical expertise in the domain; experience with Entra ID, M365, Intune, and API troubleshooting is a significant advantage.
• Data-driven leadership approach with experience using Salesforce and Gong analytics.
• Ability to communicate effectively and handle escalations at the VP and Director level.

Culture & Benefits

• Opportunity to lead strategic delivery at scale across a full AI-driven IT platform.
• High-impact leadership role where decisions directly drive customer success, retention, and expansion.
• Trust-based corporate culture where managers have high ownership of outcomes.
• Direct partnership with C-suite and global leadership to influence GTM strategy.