Lead Delivery Manager (AI)

TL;DR

Lead Delivery Manager (AI): Leading the delivery of customer experience intelligence platform implementations, managing the entire delivery motion from contract signing to measurable value with an accent on project profitability, gross margins, and commercial accountability. Focus on building structure in complexity, client management, and continuous improvement to ensure customer success and satisfaction.

Location: On-site in Riyadh, Riyadh Province, Saudi Arabia

Company

hirify.global is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously.

What you will do

• Lead delivery end-to-end across customer onboarding, implementation, migration, and ongoing managed services.
• Ensure projects are delivered within scope, on time, and within budget, maintaining high CSAT and NPS scores.
• Own the deal economics for managed services, including project profitability and gross margins.
• Forecast team capacity, manage utilization, and optimize staffing across various roles.
• Build and develop a team of Project Managers, Implementation Specialists, and Programme Managers.
• Manage expectations on custom development by bridging communication between clients and Engineering and Product teams.

Requirements

• 7–10+ years of professional experience, with at least 3–5 years leading project or delivery teams inside a SaaS environment.
• Experience running complex, multi-stakeholder enterprise implementations.
• Comfortable in both C-suite escalation conversations and weekly project status calls.
• Understanding of the commercial side of services, including margin and utilization rates.
• Working knowledge of SaaS architecture, APIs, and cloud-based implementations.
• Hold or have held a PMP, PRINCE2, or Agile/Scrum certification.

Culture & Benefits

• Comfortable in a fast-scaling environment where process is still being built.
• Structured but adaptable.
• Client-obsessed but commercially grounded.
• A builder, not just a manager.
• Calm under pressure and able to set that tone for the team.

Hiring process

• Screening call with Talent Acquisition.
• Deep-dive interview with the CRO.
• Case study presentation - delivery scenario and P&L walk-through.