Automotive Customer Success Manager VA/PA (SaaS)

TL;DR

Automotive Customer Success Manager (SaaS): Managing strategic partnerships with dealership leaders to drive ROI and adoption of AI-powered vehicle inspection systems with an accent on client relationship building and business consulting. Focus on training customers, analyzing performance metrics, and identifying opportunities for organic portfolio growth.

Location: On-site in Pittsburgh, PA (requires approximately 50% travel to dealership environments)

Salary: $85,000 – $105,000

Company

Pioneering fully automated AI-centric vehicle inspection systems to redefine safety and reliability globally.

What you will do

• Train and educate customers on integrating the hirify.global system into their current business processes.
• Consult with clients to deliver measurable ROI and business value.
• Build long-term professional relationships and cultivate internal champions within client organizations.
• Identify business goals and pain points to drive further platform optimization.
• Analyze account statistics and performance metrics to educate clients and improve outcomes.
• Manage multiple client relationships simultaneously and grow portfolios organically.

Requirements

• 3+ years of experience in Customer Success or Account Management within Automotive SaaS.
• 3+ years of experience working inside a dealership, with exposure to fixed and variable operations.
• Proven track record of managing multiple accounts and projects.
• Strong organizational skills, prioritization abilities, and attention to detail.
• Technical proficiency with software, dashboards, analytics, and CRM platforms.
• Ability to perform regular on-site work and travel up to 50%.

Culture & Benefits

• Competitive Medical, Dental, and Vision insurance.
• Company 401k match.
• 20 PTO days plus company-paid holidays.
• Opportunities for career growth as the company scales across the US.