Customer Success Manager (CDP)

TL;DR

Customer Success Manager (CDP): Managing relationships with top-tier global brands to drive platform adoption and expansion within the mParticle customer data platform with an accent on data-driven use cases and stakeholder management. Focus on developing tailored success plans, reducing customer acquisition costs, and translating business strategy into measurable platform outcomes.

Location: Hybrid (minimum 4 days per week in office). Offices located in New York, Seattle, Sydney, Tokyo, and London.

Compensation: $160,000 – $175,000 (Target total compensation)

Company

hirify.global is a hyper-growth ecommerce leader that utilizes an AI Brain and ecommerce Network to power billions of transactions for global brands.

What you will do

• Build and maintain trusted relationships with key stakeholders and decision-makers within strategic accounts.
• Develop tailored success plans to drive measurable outcomes, such as increasing retention and optimizing campaign performance.
• Provide expert guidance on the mParticle platform to maximize value through use case enablement and best practices.
• Collaborate with Solutions, Sales, and Product teams to provide client feedback and influence the product roadmap.
• Track customer health metrics and lead stakeholder business reviews (QBRs) to align on future goals.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Solutions Consulting in enterprise SaaS.
• Experience with data, martech, CDPs, or developer-adjacent platforms.
• Proven experience supporting high-revenue, large-scale global customers and executive-level communication.
• Ability to translate complex business strategies into data-driven success plans and platform adoption.
• Strong cross-functional collaboration skills to partner with internal technical and sales teams.
• AI-first mindset, utilizing AI tools and automation to improve operational efficiency.

Culture & Benefits

• Equity ownership in the company for all employees.
• Catered daily lunch, healthy snacks, and gym membership.
• Comprehensive benefits including a 4% 401K matching plan and fully funded premium health insurance.
• Flexible leave options, including bonus annual leave and sabbatical leave.
• Dog-friendly office environment.