Technical Account Manager (SaaS Security)

TL;DR

Technical Account Manager (SaaS Security): Managing post-sales technical and functional needs for enterprise customers with an accent on product adoption, API integration, and strategic architecture planning. Focus on acting as a trusted technical advisor, driving business value, and influencing product roadmaps through deep product knowledge and cybersecurity expertise.

Location: Remote (USA)

Salary: $145,000–$155,000 USD

Company

hirify.global is a leader in SaaS security, providing end-to-end visibility and threat detection to secure enterprise SaaS applications.

What you will do

• Serve as the primary technical point of contact for top enterprise customers, ensuring successful product adoption and business value realization.
• Develop and document customer success strategies, including end-state architecture roadmaps and technical success criteria.
• Act as a technical SME, providing consultative guidance on product features, API capabilities, and script-based automation.
• Collaborate with Customer Success Managers to monitor utilization trends, identify risks, and drive renewal strategies.
• Act as the technical voice of the customer to internal Product and Engineering teams to influence roadmaps and resolve issues.
• Conduct regular health checks and strategic business reviews to ensure alignment with customer objectives.

Requirements

• 3-5+ years of experience in technical account management, customer success, or sales engineering within a SaaS environment.
• Must be based in the USA with the ability to travel to customer locations monthly.
• Strong technical background in SaaS security, Cloud security, or Identity and Access Management.
• Proficiency with Python, REST APIs, and authentication methods.
• Experience supporting enterprise-level customers and working with security teams.
• Working knowledge of common SaaS platforms like Salesforce, M365, ServiceNow, or Okta.

Nice to have

• Startup experience.
• Proficiency in Salesforce and Zendesk.
• Experience with Django or similar developer frameworks.

Culture & Benefits

• Comprehensive health insurance (medical, dental, vision) with HSA options.
• 401(k) and Roth retirement savings accounts.
• Generous paid time off, holidays, and parental leave.
• Monthly wellness benefit reimbursement.
• Collaborative, inclusive culture focused on trust, transparency, and innovation.