IT Support Specialist II (Apple)

TL;DR

IT Support Specialist II (Apple): Providing cross-functional technical support for end-users and assisting IT leadership with system-level agreements and strategic initiatives with an accent on macOS and iOS ecosystems. Focus on troubleshooting enterprise-grade SaaS solutions, mentoring team members, and improving operational efficiencies.

Location: Hybrid in Minneapolis, MN. Must be based in the Twin Cities metro communities.

Salary: $50,800 - $90,200 USD

Company

hirify.global provides the world's leading Apple device management solutions, enabling organizations to automate deployment and security for Mac, iPad, and iPhone.

What you will do

• Provide remote and hands-on technical assistance to resolve end-user technology issues.
• Act as an escalation point for complex technical problems before involving senior leadership.
• Train and mentor junior team members to improve overall team capability.
• Monitor support environments and perform proactive testing to minimize system downtime.
• Ensure Service Level Agreements (SLAs) and workflows are strictly followed for all support tickets.
• Maintain accurate and updated technical documentation.

Requirements

• 2-4 years of experience in an IT support or related role.
• 2-4 years of experience troubleshooting macOS and iOS hardware and operating systems.
• Experience supporting global enterprise-grade SaaS collaboration systems.
• Basic proficiency with the command line.
• Must be based in the Twin Cities metro communities.
• Bachelor's degree in Finance, Accounting, or equivalent.

Culture & Benefits

• Flexible culture based on respect, trust, and work-life balance.
• Volunteer time off to support local communities.
• Inclusive workplace valuing diverse perspectives.
• Recognized as a top employer by U.S. News and Forbes.