Customer Success Manager (Manufacturing)

TL;DR

Customer Success Manager (Manufacturing/AI): Managing the customer lifecycle from post-sale onboarding through renewals and expansion with an accent on translating technical engineering success into measurable business value. Focus on driving net revenue retention, leading business reviews, and developing mutual customer success plans.

Location: Boston, MA

Salary: $140,000 - $160,000 per year

Company

hirify.global provides advanced industrial CT scanning and AI-driven tools to revolutionize manufacturing and product development.

What you will do

• Own account relationships, revenue, contracts, and customer outcomes.
• Partner with engineering and operations teams to improve product quality and accelerate root cause analysis.
• Serve as a trusted advisor on the quality and inspection problem space.
• Project manage the delivery and adoption of technical solutions.
• Manage renewal processes to mitigate churn and maintain account health.
• Identify upsell and cross-sell opportunities for product expansion.

Requirements

• Engineering B.S. degree or equivalent technical experience.
• 8+ years of experience, including technical engineering/manufacturing and client-facing roles like account management or consulting.
• Strong verbal and written communication skills.
• Commercial business exposure and understanding of budget cycles.
• Ability to independently create and deliver executive-level presentations.

Nice to have

• MBA or equivalent business experience.
• Prior Customer Success experience.

Culture & Benefits

• Competitive cash and equity compensation.
• Health & wellness stipend and 401k.
• Parental leave and flexible PTO.
• Commuter benefits and company-wide events.