Technical Customer Implementation Consultant

TL;DR

Technical Customer Implementation Consultant: Define and document customer technical and data requirements for D&B API data products with an accent on integration projects, best practices advice, and issue resolution. Focus on troubleshooting technical issues, mentoring team members, and leading continuous improvement projects including hands-on development and enhancements.

Location: On-site in Jacksonville, Florida, United States

Company

Global leader in business decisioning data and analytics helping companies grow, manage risk, and innovate.

What you will do

• Define and document customer technical and data requirements for individual or all customers using a product.
• Interact with customers remotely or on-site for product installation, upgrades, training, support, and consulting.
• Conduct solution reviews, troubleshoot technical and performance issues with customers, D&B team, vendors, and partners.
• Coordinate system maintenance and monitoring for applications, ensuring optimal availability, response time, and data timeliness.
• Identify enhancement opportunities and project manage implementations including requirements, design, development, QA, and training.
• Document learnings from troubleshooting and share with team members.

Requirements

• 12+ years experience defining and building functional solution architectures for multi-layered, distributed systems
• Minimum 8 years in a customer-facing role
• Experience with cloud platforms such as AWS & Azure; hands-on coding in Java, C++, C#, or equivalent
• Experience collecting and documenting requirements as user stories & use cases
• Familiar with designing distributed systems using UML, RUP, Agile, Waterfall
• Broad knowledge of Java (Spring, Eclipse), .NET, XML, SQL, JSON, SOAP, REST, HTML
• Strong project management, logical thinking, problem-solving, communication, and time management skills
• Bachelor’s degree in Computer Science, Mathematics, Business Information Systems or related
• Fluency in English and relevant market languages

Culture & Benefits

• Generous paid time off increasing with tenure
• Up to 16 weeks 100% paid parental leave after one year
• Paid sick time
• Education assistance and extensive training resources
• Competitive 401k with company matching
• Health & wellness benefits including medical, dental, vision insurance and discounted Wellhub membership